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X Pert Window Tinting Ltd
Terms & Conditions

X pert Window Tinting Ltd Terms and Conditions

1. General Conduct

  • X pert Window Tinting Ltd maintains a zero-tolerance policy towards any form of verbal or physical abuse directed at our staff. Such behavior will result in immediate termination of services and potential legal action.

2. Vehicle Preparation & Liability

  • Clients must remove all personal belongings from their vehicles before service. X pert Window Tinting Ltd is not responsible for lost or damaged items left in the vehicle.
  • Vehicle Condition: All vehicles must be presented in a clean condition, free from dirt, debris, stickers, or existing window film. Vehicles that are not adequately clean may require additional preparation, which will incur a fee.
  • Film Removal Charges: Removal of old or existing window film will be charged from $20 per window, depending on the condition and complexity. Xpert Window Tinting has a set price structure for stripping services, which will be communicated prior to commencement.
  • Risk of Damage: While every care is taken during film or adhesive removal, there is an inherent risk of damage—particularly to rear demister (heater) lines or integrated aerials. By proceeding with the service, the customer acknowledges this risk.
  • Limitation of Liability: X pert Window Tinting Ltd accepts no responsibility or liability for any damage caused during the process of film or adhesive removal.
  • A minimum call-out fee applies for mobile services, varying by location.
  • A 20% surcharge will be applied to vehicles requiring extra cleaning due to excessive dirt, pet hair, or other contaminants.

2a. Vehicle Storage & Liability Disclaimer

  • Premises Location: All vehicles left at our premises, including but not limited to the car park or driveway at 4/8 Kellow Place, Wiri, Auckland, are left at the owner’s risk.
  • Limitation of Liability: Xpert Window Tinting Ltd will not be held liable for any loss, damage, or theft that may occur to vehicles or their contents while on the premises, including during drop-off, storage, service, or pickup.
  • This includes, but is not limited to, damage caused by other vehicles, environmental factors, vandalism, or third-party actions while the vehicle is parked or being moved on-site.

3. Service Recommendations & Warranty Conditions

  • Certain vehicles may require additional services beyond the initial agreement. Refusal of recommended services may void any service guarantees.
  • Failure to disclose previous tint installations may result in imperfections due to residual adhesive. X pert Window Tinting Ltd is not liable for such issues.
  • Window films require a curing period of 48 hours. Clients should avoid rolling down windows during this time. X pert Window Tinting Ltd is not responsible for damage occurring during the curing period.
  • Major installation defects, such as bubbling or peeling, reported within 7 days after installment will be rectified at no additional cost. Minor dust particles are a normal part of the installation process and are not covered under warranty.

4. Promotional Offers

  • Promotional discounts are applicable only when mentioned at the time of booking and are valid for 30 days from the date of the promotional material.
  • Free upgrades or discounts do not cover additional services like old film removal unless explicitly stated.
  • Commercial and residential tinting discounts apply exclusively to the MaxPro Silver 30 (MS30) or 3M Frosting.

5. Pricing and Payment

  • All prices are subject to change without prior notice. Quotations are valid for 30 days.
  • Payment is due upon completion of services unless prior arrangements have been made.
  • Late payments will incur a fee of 2.5% per month on the outstanding balance, along with any legal or collection costs.
  • Warranty claims do not exempt clients from payment obligations.

6. Risk and Liability

  • Risk transfers to the client upon delivery of goods or completion of services.
  • Clients are responsible for insuring goods post-delivery.
  • Xpert Window Tinting Ltd is not liable for damage caused by environmental factors, pre-existing conditions, or client negligence.
  • Clients must ensure the suitability of products for their intended use.

7. Returns

  • Returns are accepted only if reported within 10 working days of delivery and approved by Xpert Window Tinting Ltd.

8. Ownership and Credit

  • Ownership of goods remains with Xpert Window Tinting until full payment is received.
  • In cases of insolvency or bankruptcy, all outstanding debts become immediately payable.

9. Force Majeure

  • Xpert Window Tinting Ltd is not liable for delays or failures in service due to events beyond our control, including but not limited to natural disasters, strikes, or governmental actions.

10. Instalments

  • Services may be delivered in instalments, each treated as a separate contract.

11. Data Collection

  • Client information may be used for credit assessments, marketing, and service improvements, in compliance with the Privacy Act 1993.

12. Legal

  • All services are provided in accordance with New Zealand laws, including the Consumer Guarantees Act and Fair Trading Act.
  • Any disputes will be resolved under the jurisdiction of Auckland courts.

13. Miscellaneous

  • Clients may not transfer their rights or obligations without written consent from Xpert Window Tinting Ltd.
  • Failure to enforce any term does not constitute a waiver of that term.
  • If any provision is found invalid, the remaining terms remain in effect.

14. Installation Standards and Minor Defects

  • All window film installations are completed to industry best practices. However, due to the nature of film application, minor imperfections may be unavoidable and are considered acceptable within defined limits.
  • When assessing the quality of an installation, customers must view the glass from a distance of at least one (1) metre away, and do so while looking through the glass, not directly at the surface of the film.
  • Minor particles, dust specs, dirt, hair, water pockets (during curing), or faint streaks that do not exceed 2%–5% of the total visible area of the window pane are considered within industry-accepted tolerances.
  • If the affected area exceeds 5% of the window surface, the customer may request an inspection. If confirmed by an Xpert Window Tinting Ltd representative, we will provide a repair or reinstallation free of charge.
  • All claims regarding imperfections must be submitted within 7 calendar days of installation and include clear photographs and a written description of the issue.
  • Final assessment and defect evaluation are at the sole discretion of Xpert Window Tinting Ltd and are based on professional industry standards.

Xpert Window Tinting Warranty

  • A non-transferable limited warranty covers residential, commercial, and automotive window films.
  • The warranty period varies by product type, with some offering up to a lifetime warranty.
  • Proof of purchase is required for all warranty claims.
  • The warranty covers issues like bubbling, peeling, and cracking due to installation defects.
  • Damage resulting from misuse, accidents, or non-compliance with care instructions is not covered.

Residential, Commercial & Frosted Window Tinting – Terms & Conditions

1. Site Preparation & Access

  • Clients must ensure that all windows are clean and free from dust, debris, and existing films prior to installation.
  • All furniture, fittings, and personal items should be moved to allow clear access to windows. at least 1 meter away from windows and/or jobsite.
  • Any delays or additional visits due to inadequate site preparation may incur extra charges and call out fee. $150+gst

2. Installation Standards

  • Rubber Trimming & Edge Gaps: To achieve a superior finish, rubber seals around window frames may be temporarily removed and/or reinstalled and/or trimmed out to get the best finish or to remove mold and dirty. A uniform gap of 1–5mm will be maintained around the edges to prevent peeling and allow for proper film adhesion.
  • Viewing Standards: Post-installation, the film should be inspected by looking through the glass, not directly at it, from a distance of 1 meter under natural daylight conditions.
  • Acceptable Imperfections: Minor particles, dust specs, or water pockets that do not exceed 2%–5% of the total visible area of the window pane are considered within industry-accepted tolerances.

3. Curing & Maintenance

  • Curing Period
  • Window films require a curing period of 7 to 30 days, depending on environmental factors such as weather conditions and sun exposure. During this time, it is normal to observe haze, small water bubbles, streaks, or a cloudy appearance — this is part of the natural drying process and will resolve as the film cures.
  • In some cases, particularly during cooler months (winter) or on windows with limited sun exposure, the curing process may extend to 3–6 months.
  • Windows that are shaded by trees, hedges, buildings, or curtains, or receive only 1–4 hours of direct sunlight per day, may take significantly longer to fully cure. We recommend opening windows periodically to improve airflow and help the film “breathe” and dry out more effectively.
  • If a warranty inspection or service is requested within the first 30 days after installation and the film is found to be curing within normal parameters, a call-out fee of $150+GST + materials will apply.
  • Cleaning Guidelines: Do not clean the film for at least 30 days post-installation. Use only ammonia-free cleaning solutions and a soft microfiber cloth. Avoid abrasive materials or chemicals.
  • Care Instructions: Avoid attaching any adhesives, suction cups, or stickers to the film surface, as this may void the warranty.

4. Warranty Coverage

  • Warranty Coverage
    Residential & Commercial Film Warranty:
    Xpert Window Tinting & Signage provides a limited lifetime warranty on internal residential and commercial window films, covering bubbling, peeling, cracking, and delamination under normal use.
    External window films carry a 2-year limited warranty due to greater exposure to environmental elements.
    Warranties apply only to the original purchaser and installation location.
    Any warranty service must be carried out at the original property where the film was installed.
    Automotive Film Warranty:
    We offer warranties ranging from 1 year to limited lifetime, depending on the film selected.
    Warranty details will be confirmed at the time of installation and listed on the invoice.
    Automotive film warranties are non-transferable and apply to the original vehicle and owner only.
    Workmanship Warranty:
    All window tinting services include a 12-month workmanship warranty, covering issues such as film lifting, edge gaps beyond specification 5mm, or installation defects not caused by misuse or external damage.
    Warranty Conditions:
    All warranty work must be carried out at the original location of service.
    Proof of purchase (invoice) must be provided for any warranty claim.
    Environmental factors (e.g. limited sun exposure, shaded areas) may extend film curing time.
    Call-out fees of $150+GST + materials may apply for inspections where films are still curing or the issue is not covered by warranty.

5. Limitations & Exclusions

  • The warranty does not cover:
    • Damage resulting from improper cleaning or maintenance.
    • Installation on unsuitable surfaces, such as textured or wire glass.
    • Pre-existing glass defects or faults.
    • Thermal stress cracks due to existing glass conditions.

6. Legal Compliance

  • Clients are responsible for ensuring that the selected window films comply with local building codes and regulations to New Zeanland and/or NZTA .
  • Xpert Window Tinting is not liable for any fines or legal issues arising from non-compliant installations.

New Zealand Window Tinting Laws (WOF Standards)

✅ Legal Visible Light Transmission (VLT) Limits

  • Front Windscreen:
    • No tint allowed, except for an anti-glare band at the top.
    • The anti-glare band must not extend more than 100mm from the top of the windscreen or below the bottom of the sun visors when folded against the windscreen .
  • Front Side Windows (Driver and Front Passenger):
    • Must have a minimum of 35% VLT, meaning they must allow at least 35% of visible light to pass through .
  • Rear Side and Rear Windows:
    • For Class MA vehicles (e.g., sedans, hatchbacks, station wagons, sports cars, convertibles, crossovers, and many SUVs and passenger vans):
      • Must have a minimum of 35% VLT .
    • For Other Vehicle Classes (e.g., vans, 4WDs, SUVs not classified as MA):
      • Any level of tint is permitted on windows behind the driver’s seat.
      • However, the vehicle must be equipped with external rear-view mirrors on both sides .

⚠️ Additional Regulations

  • Non-Transparent Films, Stickers, and Overlays:
    • Front Windscreen: Non-transparent materials (e.g., stickers, advertising overlays) must be confined within 100mm from the top or bottom edge or within 50mm from the side edges of the windscreen.
    • Front Side Windows: Such materials must be within 100mm from the bottom edge or within 50mm from the top or side edges.
    • Rear Windows:
      • For Class MA vehicles: Non-transparent materials must be within 100mm from any edge of the window.
      • For Other Vehicle Classes: Non-transparent materials can be fitted anywhere on the rear window .
  • Mirrored or Reflective Tints:
    • Tints must not have a mirrored effect sufficient to dazzle other road users .
  • Obstructions to Driver’s Vision:
    • Any modification, including tints, must not unreasonably impair the driver’s vision through the windscreen and front side windows .

📄 Warrant of Fitness (WoF) Compliance

  • Vehicles with window tints that do not comply with the above standards may fail the WoF inspection.
  • Non-compliant tints must be removed or replaced to meet legal standards before a WoF can be issued .

For more detailed information or to verify the classification of your vehicle, please consult the NZTA Vehicle Inspection Portal or speak with a certified WoF inspector.

If you need assistance with ensuring your vehicle’s window tints comply with New Zealand regulations, feel free to contact us. We’re here to help!

Signage Terms and Conditions – Xpert Window Tinting & Signage

1. Design & Artwork Approval

  • All signage projects must be approved in writing (email or signed proof) before production.
  • Xpert Window Tinting & Signage is not liable for errors (e.g., spelling, color, layout) once client approval is given.
  • Design services include up to two revisions. Additional revisions may incur a fee.
  • Customer-supplied logos or images must be provided in high-resolution vector format (AI, EPS, or PDF). Raster files (e.g., JPEG/PNG) may require rework or incur conversion charges.

2. Quotes & Pricing

  • All quotes are valid for 14 days unless otherwise specified.
  • Quotes are based on current material costs, installation conditions, and job complexity.
  • Additional costs may apply for:
    • Unforeseen installation challenges (e.g., difficult surfaces, weather delays, access issues)
    • Out-of-scope changes to approved artwork or installation

3. Deposits & Payment

  • A 50% deposit is required before any production begins.
  • Final payment is due upon completion or prior to installation unless otherwise agreed.
  • Late payments may incur admin fees and interest.

4. Production & Lead Times

  • Lead times vary depending on job scope. Standard turnaround is typically 5–10 working days after artwork approval and deposit payment.
  • Xpert Window Tinting & Signage is not responsible for delays due to:
    • Material shortages
    • Shipping delays
    • Weather or site access issues

5. Installation

  • Clients must ensure clear and safe access to the installation site.
  • Any preparation work (e.g., wall cleaning, removal of old signage) must be completed prior to our arrival unless otherwise quoted.
  • Installations at heights or in restricted areas (e.g., malls, private premises) may require special access equipment or permits. These costs are additional unless otherwise stated.
  • We are not liable for damage to underlying surfaces caused during normal signage removal or installation.

6. Vehicle Signage

  • Vehicles must be clean and dry before installation. Cleaning charges apply if we need to prepare the surface.
  • Vehicle signage is installed to the best possible finish; however, complex curves, panels, or imperfections may require small overlaps, trims, or relief cuts.
  • Customers should not wash or pressure-clean vehicle graphics for 5–7 days post-installation to allow adhesive curing.
  • We are not responsible for paint damage on vehicles with existing poor paintwork, resprays, or known issues.

7. Warranties

  • All signage comes with a 12-month workmanship warranty.
  • Material warranty varies based on product type and supplier (e.g., vinyl, UV laminate, inks).
  • Warranty covers peeling, lifting, or fading under normal conditions. It does not cover:
    • Vandalism
    • Intentional damage
    • Improper maintenance or cleaning (e.g., high-pressure washing)
    • Extreme exposure or chemical damage

8. Cancellations & Refunds

  • Cancellations must be made before production starts to be eligible for a refund.
  • Deposits are non-refundable once materials have been ordered or production has commenced.
  • Custom signage is not eligible for return or refund once produced.

9. Ownership of Designs

  • All original artwork and designs created by Xpert Window Tinting & Signage remain our intellectual property unless otherwise agreed in writing.
  • Customers may request artwork release (fees may apply), but reproduction rights are not granted without express permission.

10. Liability

  • Xpert Window Tinting & Signage is not responsible for:
    • Missed deadlines due to delays outside of our control
    • Damage or wear caused by user mishandling or third-party modifications
    • Issues resulting from inaccurate site measurements provided by the customer (if we were not contracted to measure)

Additional Services Terms

VViViD Headlight Tint

  • Comes with a 2.5-year warranty covering adhesive and surface failures.

Headlight Restoration

  • Includes a 3-year warranty on the anti-fade UV coating.
  • Effectiveness depends on the initial condition of the headlights.
  • Post-service care instructions will be provided to maintain results.

Paint Protection Film (PPF)

  • Offers a 5-year warranty against yellowing, cracking, and peeling.
  • Not responsible for paint damage due to inferior manufacturer paint quality.
  • Clients should avoid pressure washing and follow maintenance guidelines provided.

Car Grooming

  • Services are performed on a best-effort basis; complete stain or damage removal is not guaranteed.
  • Xpert Window Tinting is not liable for pre-existing damage or incidental damage unless caused during service.
  • Clients should remove all valuables before service.
  • Engine cleaning may pose risks; Xpert Window Tinting is not liable for any resulting damage.
  • Cancellations within 24 hours of the appointment will incur a fee.

Paint Protection Film (PPF) Terms and Conditions – Xpert Window Tinting & Signage

1. Booking & Deposit

  • A non-refundable deposit of 30–50% is required to secure your PPF booking.
  • Final balance is due on or before completion of the installation.
  • Bookings may be rescheduled up to 48 hours in advance without penalty. Late cancellations or no-shows may incur a rescheduling fee.

2. Preparation Requirements

  • Vehicles must be delivered clean and free of dirt, wax, ceramic coatings, or polishes.
  • If a vehicle is not properly cleaned, additional preparation fees starting from $80+gst will apply.
  • Paint decontamination or polishing may be required for optimal PPF adhesion, at additional cost.

3. Installation Terms

  • All PPF installations are hand-fitted and may involve relief cuts, seams, or slight trimming, especially around complex contours.
  • Although we strive for near-invisible installation, minor imperfections such as dust particles, stretch marks, or tiny lift spots may occur and are considered within industry standards.
  • PPF edges are typically wrapped where possible; however, due to certain panel shapes or risk of lift, some edges may be left with a small visible gap (1–5mm) for long-term durability.

4. Post-Installation Care

  • Do not wash the vehicle for at least 7 days after installation.
  • Avoid pressure washing close to film edges to prevent lifting.
  • Avoid waxing or sealing the film with products containing petroleum or solvents.
  • The film will take 7–30 days to fully cure, depending on climate and exposure. Vehicles stored indoors or in shaded areas may take longer.

5. Warranty

  • Paint Protection Film comes with a manufacturer-backed warranty ranging from 5 years to lifetime, depending on the film used (e.g. Maxpro).
  • Warranty covers:
    • Yellowing
    • Cracking
    • Delamination
    • Peeling (under normal conditions)
  • Warranty does not cover:
    • Impact damage (e.g., rock chips, accidents)
    • Improper washing or chemical exposure
    • Vandalism or abuse
    • Lifting caused by paint defects or aftermarket resprays

6. Workmanship Warranty

  • All PPF installations come with a 12-month workmanship warranty.
  • This covers installation-related issues such as lifting or bubbling due to improper installation (not wear and tear).
  • All warranty inspections must be performed at the original installation site. Call-out inspections are available for $150+gst.

7. Limitations & Disclaimers

  • PPF is not bulletproof or scratch-proof. It is scratch-resistant and self-healing within limits.
  • We are not responsible for pre-existing paint damage, poor-quality resprays, or OEM paint flaking. Installation on compromised paint is at the customer’s risk.
  • Removal of PPF may lift poor factory or resprayed paint, especially on bumpers and edges. We are not liable for paint damage during film removal.
  • Small lift marks or glue residue may occur on panel edges after years of wear or removal—this is considered normal.

8. Liability

  • Xpert Window Tinting & Signage is not responsible for:
    • Any damage caused while the vehicle is parked on our premises (4/8 Kellow Place, Wiri, Auckland).
    • Damage from third-party washing or detailing.
    • Any reapplication of film required due to customer misuse or neglect.

9. Limited Warranty Explanation

  • A limited warranty means the product is guaranteed under normal use, but not under extreme conditions or improper care.
  • Limitations may include:
    • Environmental exposure (e.g., road salt, bird droppings left on film)
    • Mechanical damage (e.g., impact, accidents, improper car washes)
    • Application to defective surfaces (e.g., aftermarket paint, cracked clear coat)
  • Xpert Window Tinting & Signage is not responsible for:
    • Any damage caused while the vehicle is parked on our premises (4/8 Kellow Place, Wiri, Auckland).
    • Damage from third-party washing or detailing.
    • Any reapplication of film required due to customer misuse or neglect.

📞 Need Help or Have Questions?

If you have any questions, concerns, or require assistance understanding the terms and conditions, please don’t hesitate to contact us:

Xpert Window Tinting Ltd
📍 4/8 Kellow Place, Wiri, Auckland
📞 Phone: 09 299 3728
📧 Email: [email protected]

We’re here to help clarify any part of our service agreements and ensure you feel confident and informed before proceeding.